Shipping policy

Shipping Policy

Last Updated: July 20, 2026

Thank you for shopping with Parts N Auto. We are committed to processing and delivering your orders as quickly and efficiently as possible. Please review our Shipping Policy below.

Order Processing

Orders are processed within 1–3 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During peak seasons, promotions, or holidays, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when available.

Shipping Times

Estimated delivery times are as follows:

Standard Shipping: 5–10 business days
Expedited Shipping: 2–5 business days (where available)
International Shipping: 7–21 business days

Delivery times are estimates only and are not guaranteed.

Shipping Rates

Shipping costs are calculated at checkout based on factors including:

Destination
Package weight
Package dimensions
Selected shipping method

Any available free shipping promotions will be clearly displayed on our website.

International Orders

We proudly ship to many countries worldwide.

Please note:

Customers are responsible for any applicable customs duties, import taxes, VAT, brokerage fees, or other government charges.
Customs processing may cause delays that are outside our control.
We are not responsible for delays resulting from customs inspections or import procedures.

Order Tracking

If tracking is available for your shipment, you will receive a tracking number via email once your order has been dispatched.

Please allow up to 24–48 hours for tracking information to become active after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete shipping address is provided:

Delivery may be delayed.
Additional shipping charges may apply.
We are not responsible for packages delivered to incorrectly provided addresses.

If you notice an error, please contact us immediately before your order is shipped.

Lost or Delayed Packages

If your order appears delayed beyond the estimated delivery timeframe, please contact us.

While we will gladly assist in working with the shipping carrier, Parts N Auto is not responsible for delays caused by:

Weather conditions
Customs clearance
Carrier disruptions
Natural disasters
Public holidays
Other circumstances beyond our reasonable control

Damaged Shipments

If your order arrives damaged:

Take clear photos of the package and product.
Contact us within 48 hours of delivery.
Include your order number and photos.

We will review your claim and work toward an appropriate resolution, which may include a replacement or refund.

Split Shipments

To ensure faster delivery, orders containing multiple items may be shipped separately from different warehouses.

If this occurs, you will receive separate tracking information for each shipment when available.

Delivery Refusal

If a shipment is refused by the customer or returned due to an incorrect address or failure to collect the package, any return shipping fees or carrier charges may be deducted from the refund, where permitted by law.