Refund policy

Return & Refund Policy

Last Updated: July 20, 2026

At Parts N Auto, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may return eligible items within 30 days of receiving your order.

To qualify for a return, the item must:

Be unused, uninstalled, and in its original condition.
Be returned in its original packaging with all included accessories, manuals, and labels.
Include proof of purchase or your order number.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

The following items cannot be returned:

Electrical and electronic components that have been installed or used.
Custom-made or special-order parts.
Clearance, closeout, or final sale items.
Fluids, paints, adhesives, chemicals, and other hazardous materials.
Products that have been damaged due to improper installation, misuse, modification, or accidents.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Include:

Your order number.
A description of the issue.
Clear photos of the product, packaging, and shipping label.

We'll review your claim and provide a replacement, exchange, or refund when appropriate.

How to Start a Return

To request a return:

Contact our support team at support@partsnauto.com.
Include your order number and reason for the return.
Wait for return authorization and shipping instructions.
Securely package the item and ship it to the address provided.

Returns sent without authorization may be refused.

Return Shipping

If the return is due to our error (wrong item, defective product, or shipping damage), we will cover the return shipping costs.
For all other approved returns, the customer is responsible for return shipping costs.
Original shipping charges are non-refundable unless the return is due to our mistake.

Refunds

Once your return is received and inspected, we'll notify you of the approval status.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Exchanges

We replace items only if they are defective, damaged, or shipped incorrectly. If you need an exchange, contact our support team with your order information.

Order Cancellations

Orders may be canceled only before they have been processed or shipped.

Once an order has shipped, it cannot be canceled and must follow our standard return process.

Warranty

Some products may include a manufacturer's warranty. Warranty coverage varies by manufacturer and product.

Please refer to the product listing or contact us for warranty information before purchasing.

Fitment Responsibility

Customers are responsible for verifying that a part is compatible with their vehicle before placing an order.

If you are unsure about compatibility, please contact us before purchasing. Returns due to ordering the incorrect part may be subject to our standard return policy.